Customer support - Once Upon A Dress| Ridgeland MS | Pageant | Prom | Formal

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Customer support


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1 Once Upon A Dress FAQ
1.1 Can you order dresses we find online?

It depends on a couple factors, but yes! If we carry the designer, and it is in stock, we can order! We require custom orders to be paid in full and are non-returnable. if you're unsure what size is needed, we can measure you to compare with the designer's size charts.

1.2 Where are you located?

We are located in the Trace Station shopping center in Ridgeland, MS next to Fleet Feet and Cazadores!

500 US-51 Suite U, Ridgeland, MS 39157

1.3 Which designers do you carry?

We carry a wide variety of designers like Sherri Hill, Jonathan Kayne, and Ashley Lauren for our formal wear!

We also carry brands like Entro, TCEC, and DO+BE for our boutique retail!

1.4 Do you rent your formal dresses?

Unfortunately, we do not rent no matter the circumstance.

1.5 Do you offer alterations?

Yes! We offer alterations on all our formal dresses and our boutique retail! If you are wanting an item altered from our store, please call us (601) 853-8088 to set up your appointment! If your formal dress needs to be hemmed at the bottom, we require you to bring the shoes you are wearing for the event.

1.6 Do you require an appointment?

No! You are welcome to shop for our formal dresses and boutique retail any time during store hours!

1.7 Do we sell wedding dresses or mother of the bride/groom dresses?

While we don't sell traditional wedding or MOB/MOG dresses, we do have some pieces that might work for you!

1.8 What sizes do you carry?

We offer a wide variety of sizes from 000 up to a 22. If we don't have the dress you love in store in your size, we can check availability online and order the dress in your size!

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